User and Group Management

Introduction

The Fleet Connect Portal introduces a self-service user management system that provides full transparency and fine‑grained control over vessel data access. This ensures that sensitive sensor data is shared only with authorized stakeholders. This article gives an overview of the system architecture, its key components, and the essential user management tasks.

User and group management is centered around the following concepts:

Vessel and Contract

• All data in the platform is linked to a vessel. Each vessel belongs to a contract, defined by a Service Level Agreement (SLA) with Hoppe and identified by an Order Number. The contract specifies the data access period.
• A contract is linked to a single Parent Group but may be assigned to multiple Subgroups.

(Parent) Group

• Hoppe provides one Parent Group per customer account and assigns vessels and their contracts to that Parent Group.
• Users in the Parent Group can access all associated vessels.

Subgroup

• Subgroups allow more granular access control for defined subsets of vessels.
• Subgroups are named for clear identification.
• Useful for delegating access to different technical managers or stakeholders while protecting sensitive data.
• Users in a Subgroup can view all vessels assigned to it.

User

• Users are identified by their email address and can belong to one or more Parent Groups or Subgroups.
• Users with administrator rights can manage their assigned group.

Administration

All user and group management tasks are available under User Groups in the main menu (hamburger icon) of the Fleet Connect portal. Some tasks require Parent Group administrator rights, while others can be performed by any group administrator. Standard users cannot manage groups or users.

Creating or deleting a Subgroup

• To create a Subgroup within a Parent Group, select Create New Subgroup.
• The new Subgroup appears in the list of subgroups.
• To rename or delete a Subgroup, open the Subgroup and use the appropriate buttons.
• Only Parent Group administrators can perform these actions.

Inviting or removing users

• To invite a new user, click Invite User, enter the email address, optionally add a short message, and confirm.
  • The invited person will see who issued the invitation.
  • The invitation email is sent from datasolutions@hoppe-marine.com.
  • If the person does not yet have an account, a new one will be created.
  • Once the account is set up, the user receives access to all vessels in the group.
• To remove a user, click the trash bin icon next to their name.
• Administrator rights are required to invite or remove users.

Assigning or removing vessels in a Subgroup

• Parent Group administrators can assign or remove vessels for a Subgroup.
  • To add a vessel, click Assign Vessel Contract, select the vessel, and confirm.
  • To remove a vessel, click the trash bin icon next to it.
• A vessel may be assigned to multiple Subgroups simultaneously.
• Only Parent Group administrators can manage vessel assignments.

Resolving Missing Vessel Access

If you cannot access a vessel:

• Verify that the vessel is assigned to your group or request to be added to the relevant group.
• If the vessel is missing from the Parent Group itself, please contact Hoppe Support to clarify contract coverage and access rights.